Purchasing Policy

Product Availability

All products for sale on the Website are subject to availability. Vincent Longo reserves the right to limit the quantity of products shipped, to divide up orders and to not ship all or part of an order. If we cannot fulfill all or part of an order, we will inform you and refund your credit card accordingly.

Shipping and delivery date estimates will appear in the order form, the order confirmation e-mail and in the order summary in Your Account.

Shipping and Delivery

We can not ship orders to Post Office Box addresses. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. To make an order through the Website, you must specify a US postal address other than a PO Box. All orders will be processed during weekdays excluding holidays. Vincent Longo is not liable for any unanticipated delays.

International orders can only be placed through our VL Direct telephone customer service at 212-760-0101.

Changes/Cancellations

If you wish to change or cancel an order, please send an email to assistance@VincentLongo.com.
While we will make every effort to accommodate your request, it may not be possible to do so. In these circumstances, please refer to our Return Policy.

Return Policy

Products purchased at www.vincentlongo.com can be exchanged or returned for a VL Direct credit which can be used either at www.vincentlongo.com or through VL Direct by telephone at 212-760-0101. Exchanges/Returns must be made within 30 days of purchase and be accompanied by a receipt. Purchases not made at www.vincentlongo.com must be returned to the retailer where the product was originally purchased.

SEND RETURNS TO:

Vincent Longo Cosmetics
544 West 27th Street
3rd Floor
New York, NY 10001

Fraud Protection

We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our Customer Service department may call you at the phone number you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.